Frequently Asked Questions

WHY CHOOSE CADDLE CRASH?

The answer is simple, family owned and operated, quality endorsed to ISO9001:2015, environmentally friendly meaning you can feel comfortable as we treat your car as if it were our own.

CAN I CHOOSE MY OWN REPAIRER?

In most cases yes! Most insurers have “freedom of choice” attached to their policies. Be sure to read your PDS carefully when purchasing an insurance product and make sure your insurer offers you this.

CAN I GET A LOAN CAR WHILE MY CAR IS IN FOR REPAIRS?

Yes of course! Terms and conditions do apply, please ask us for more information when booking in.

HOW AND WHO DO I PAY MY EXCESS TO?

Your excess is payable when your vehicle is delivered to our workshop for repair. If you have any queries relating to your excess please contact your insurer.

WHO GUARANTEES THE REPAIRS TO MY CAR?

Caddle Crash Repairs provides a guarantee for repairs in line with the Motor Trade Association SA/NT Code of Conduct.

DO I NEED TO MAKE AN APPOINTMENT TO OBTAIN AN ESTIMATE?

Whilst we would like you to call and make a time, if you do arrive without a booking we will endeavour to appoint an estimator to inspect your vehicle as soon as possible.

NON-INSURANCE QUOTES

At our discretion, a verbal estimate of costs for non-insurance repairs can be provided. An itemised quotation can be prepared for an associated fee. Please ask one of our friendly staff.

OUR PROCESS

Initial Contact

You will also be given a general overview of the booking process if your car is driveable and for booking a loan car, type and availability. An Estimator will then be called to assist you further.

Estimation

This is the time to discuss any extra work that you may require. We are happy to provide this service at a reasonable rate. It also ensures that your entire vehicle is returned totally renewed.

Detailing & Inspection

Upon completion of the repair process your vehicle enters our washbay where it undergoes a complimentary wash and clean. As part of our Quality System , your vehicle also undergoes its final inspection to ensure it is delivered to you in immaculate Pre-Accident condition.

Collection

Repairs performed are explained and checked with you and any questions you have will be answered. You will also find a Caddle Crash Repairs courtesy bag in your vehicle. Your vehicle will be back on the road as quickly as possible with the minimum of fuss.